Building the Banking Organization of the Future

No Comments

In the future banking ecosystem, there needs to be an integration of what is the best-of-breed within banking, as well as the best that we can find in other industries. Here are some key components of this vision:

  • Simple, fast and secure engagement: The most used apps on most people’s phones are those that are easiest to use, well-designed and can accomplish a task in the fastest and most secure manner.
  • Personalized view of finances: Rather than requiring the consumer to search for the information they want, it will be either easy to find or proactively delivered without asking.
  • Access to financial and non-financial data: If a banking organization wants to be at the center of a consumer’s life, it must be able to share all the insights it has surrounding a consumer’s life. This goes far beyond financial insights, to include eCommerce history, travel history, medical information, insurance and investment data, warranties and legal documents.
  • Advisor recommendations: Beyond simply providing basic financial services advisory capabilities, a banking organization of the future will need to also provide purchase recommendations, health and dietary recommendations, travel and hospitality advice.
  • Digital concierge: With extensive insight into the way a customer conducts their life, it will be important for the bank of the future to provide reminders that are based on historical trends.
  • Digital beyond mobile: Developers need to move beyond mobile, developing solutions that can be delivered across channels that may not exist today, such as AR and VR.

The future of the banking industry will depend on its ability to leverage the power of customer insight, advanced analytics and digital technology to provide services that help today’s tech-savvy customers manage their finances and better manage their daily lives.

We help financial services embrace a broader vision of the banking ecosystem. In doing so, banks will gain the valuable consumer insight, delivering what today’s consumer will expect. Contact us now to get your 1-Hour Free consulting to see how we can support your expansion.

Who want to embrace the future of banking?

No Comments

Big-tech organizations are capturing more and more of the banking value chain, providing services such as payments, checking and even savings accounts that could erode much of the traditional bank revenues in the future. These new entrants pose a threat to banks by raising service expectations and coming between banks and their customers. So, who want to embrace the future of banking? The response goes far beyond making current services “more digital.” Instead, banks need to provide permanent assistance. Today customers don’t want to go to branches, they want the ability to transact fingertip-ready.

Instead of selling, the bank of the future will interact like Amazon and Google, gaining insight and getting smarter with each interaction. Opportunities will be presented in real-time, based on what is happening in on mobile devices. By tapping into the wealth of transactional data consolidated on the consumer’s behalf, the bank of the future will reach out to the right third-party providers to build a digital customer experience combining mobile, big data, analytics, digital marketing, ticketing and more.

In addition, the bank of the future will be able to do this while reducing back-office costs, improving speed of solution delivery, increasing revenues and building fewer of these solutions in-house. They will leverage APIs and the cloud to deliver a portfolio of solutions personalized to the consumer’s situation. This will include multiple options for the consumer to choose from, some of which may be provided by organizations that were once competitors.

Consumers enjoy an improved experience that saves them time and money, with a much more personalized relationship. They expand their relationship because no other bank possesses the right insights. Service providers also benefit from the bank’s customer insights through improved offer targeting and increased sales volumes. By acting as a digital value aggregator, the bank is rewarded with deeper relationships, increased loyalty and improved profitability due to a higher volume of lower-cost transactions and additional service fees.

Banks need to develop the digital partnerships to deliver new services and enhanced engagement for the consumer. By collaborating with partners as opposed to competing, the bank can be re-positioned at the center of the customer’s daily life, becoming integral to both financial and non-financial needs. The bank of the future could have relationships with more segments of consumers at an efficient cost.

You want to know more about how to find the right partners and to enter new markets, please contact one of our 11 offices worldwide.

What’s shaping the future of logistics business

No Comments

Today, businesses are increasingly looking for ways to satisfy their customers. Customer demand sees consumers wanting their products as early as same day, and these customers are willing to pay extra to receive this service. With companies such as Amazon making same-day and two-day delivery charges cheaper than ever, this will put increased pressure on warehousing and logistics industries.

In the quest for quick turnarounds, companies are looking towards automated and semi-automated warehousing solutions as a viable option. Despite their use for high-end businesses, 2018 could see smaller warehouses incorporating automation, or at least semi-automation, to keep up in the marketplace.

We’ve already witnessed a few unconventional logistic methods over the past couple of years. With drones delivering parcels, deliveries by driverless vehicles and even robot staff, the experimental phases in both warehousing and logistics is not over just yet. However, these methods come with their issues. Drones must abide by airspace rules and have their weight limitations. Driverless vehicles are still in their testing stages. Robots also take away the human element of customer service and replace worker wage jobs with higher-paid technician roles.

As companies look towards decreasing their turnaround time, there will be a need for more consideration on workplace safety as a result. Companies will need to communicate with their equipment suppliers to ensure that they know their responsibilities, as well as ensuring proper risk assessments and safety systems are in place to provide reasonable measures to protect their employees. Safety will also encompass cybersecurity, as businesses across a wealth of industries look to protect themselves and their customers from data breaches.

 It is important that businesses understand how to develop to keep up with consumer demand and industry expectations. If you would like to discuss more about your warehousing and logistics and discover how your business can save money as well, get in touch with our specialists today.

New office in London

No Comments

We are proud to announce the opening of our 11th office, the second one in Europe. Salina is now present in London. Following the UK vote to leave the EU, many international businesses planning to expand to the UK are asking what to do now? How do we proceed?

Obviously, every company needs to consider its own position within the context of market sector. The underlying drivers as to why the market is good for UK expansion:

  • The country remains the 6th largest economy in the world
  • The financial and professional services remain one of the best in the world
  • The country will now become even more focused on attracting world-class businesses
  • The country continues to trade and work with the EU, like Norway and Switzerland
  • Non-EU territories have now prioritized negotiations for new trading deals with the UK, including India, Mexico, Australia/NZ, South Korea, and others, who view the opportunities that the UK market offers as highly attractive

For you, what does this mean for your expansion plans and activities? If you had already decided to expand to the UK and have a strategy and plan in place based on a thorough assessment of the opportunities and challenges, your opportunity is still likely valid. Do the underlying assumptions on which you have built your business case still hold true?

As nothing will change in most sectors in the medium term, there is no reason to change your plans or activities. Opportunities in the mid-long-term could improve in some markets as the UK seeks to secure its leadership in those markets through attractive economic measures. A key implication for some international companies in some sectors at the right stage of their market expansion cycle is not to hold or run, but to seize the moment. If you have already committed to expanding in the UK for the right reasons, continuing your expansion whilst others falter or fail to act, can lead to you capturing and establishing a solid market position.

We pride ourselves on our integrity and advising our Clients appropriately to enable their business goals to succeed, so do feel free to set up an appointment knowing that we seek to offer you the best and honest advice at this time.

Salina celebrates its 12th birthday!

No Comments

In twelve years Salina Consultants has supported their clients’ expansion worldwide which allow us to be present in eleven countries, on the fourth continents, with a team of thirty-four local consultants.

Thanks to our strategy of increasing the headcount in our Paris office, we allowed eight companies to enter new markets in the last twelve months. The European markets are weakening up and are now gaining more markets shares. Indeed, leading exporters have significantly increased their presence in China, Japan, Singapore and Indonesia. We are proud of supporting our clients in such performances.

The acceleration of the middle-class’s global market gives companies many new business’ opportunities. We strongly recommend you subscribe to our latest news, to gain more markets shares rapidly. In the next three years the middle-class global market will reach a historic milestone. Knowing that 88% of the new entrants in the middle-class market are Asian, and that they will almost double their spending which represent one-third of the global economy, our offices in China, Singapore, Indonesia, Thailand, Cambodia and Vietnam, will be the best interlocutors for your business expansion.

You already can evaluate your capacities to enter new markets, in visiting our website and take our test. It will lead you to a 1-hour free consulting session. During this session, we will listen your objectives and see how we can work together. We are looking to work with you soon!